Our Promise To You

At MyShelfie, we want every piece — from your live plants to your shelf styling favorites — to arrive looking just as good as it left us. That's why we stand behind everything we sell with our Top Shelf Guarantee. 

What Is the Top Shelf Guarantee?

We guarantee that your order will arrive happy, healthy, and exactly as expected. If your live plant arrives damaged, or your decor item arrives broken or defective, we'll make it right within 30 days of your delivery date.

My Order Arrived Damaged — What Do I Do?

Whether it's a plant with bent stems or dropped leaves, or a decor piece that didn't survive the trip, we want to hear about it. Here's how to get it resolved:

1. Take clear photos of the item — a close-up of the damage and a wider shot showing the full piece and packaging.

2. Email us at info@myshelfie.shop within 30 days of delivery with your order number and photos attached.

3. Our team will review your request and follow up with a replacement or a similar alternative if the original item is unavailable.

A Few Things to Know

• It's natural for live plants to show minor signs of stress after transit (a few dropped leaves or a little spilled soil is normal). Our guarantee covers damage beyond these minor blemishes.

• Photos are required as proof of damage — they also help us improve our packaging over time.

• Gently trimming any bent stems or yellowed leaves can help your plant bounce back faster and redirect its energy toward new growth.

My Order Still Hasn't Arrived — What Do I Do?

If your order hasn't arrived within 5 days of the expected delivery date:

1. Check the tracking link in your shipping confirmation email.

2. Email us at info@myshelfie.shop so we can look into it. Please note: if a delay or misdelivery is due to incorrect address information submitted at checkout, we're unfortunately unable to offer a refund.

Can I Get a Refund?

Our priority is always to make it right with a replacement. Refunds are evaluated on a case-by-case basis for situations where a replacement isn't possible or isn't the right fit.

Do I Need to Send My Item Back?

No physical returns are needed for damaged items — for live plants especially, we don't require you to ship them back. If your plant doesn't recover, we recommend composting it or disposing of it through your local green waste program.

Cold Weather Shipping

To keep your plants safe during colder months, orders heading to cold-weather regions may include extra protective packaging at an additional cost. If temperatures drop too low for safe shipping, we may briefly hold your order and will email you with an update.

Questions? Reach out anytime at info@myshelfie.shop or through our contact page — we're happy to help.